Client has a right to complain to the unfulfilled contractual services.
Client is required to file a written complaint to the IN MOTION j.d.o.o. e-mail address, and maximum up to 7 days after end of travel arrangement. Complaints filed after the expiration of 7th day will not be taken into consideration.
Clients are entitled to submit complaints about the quality of services in written form or in person at the following addresses:
IN MOTION j.d.o.o. Travel agency, Passenger travel management
e-mail address: info@inmotion.hr
IN MOTION j.d.o.o. will immediately acknowledge receipt of your complaint. Client will get confirmation that his complaint is received. At the latest within 15 days of receiving the complaint, client will get respond.
The mandatory information that is required for filling the complaint:
– name and surname of the person submitting the complaint;
– the exact address for the submission of the response;
– the Client is obliged to explain in detail the reasons for filing the complaint and to present the relevant evidence.
IN MOTION j.d.o.o. will only deal with fully-filed complaints and will keep a written record of the complaints filed (at least 1 year from the date of their receipt).
Until IN MOTION j.d.o.o. makes a decision on the complaint, the client negates the mediation of any other institution or competent authority, the right to file a lawsuit and to provide information to third parties or public media.